Shipping Policy
VegRat Shipping & Delivery Policy
Effective Date: 21 July 2026
This Shipping & Delivery Policy applies to all orders placed through the VegRat mobile application, website, and other official ordering channels operated by Veggies Services Enterprises under the brand name VegRat.
By placing an order, you agree to this Policy.
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1. Delivery Service
VegRat provides doorstep delivery of fresh fruits, vegetables, groceries, dairy products, frozen foods, bakery items, beverages, snacks, personal care products, household essentials, and other approved product categories.
Delivery availability depends on your location and serviceability.
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2. Service Areas
VegRat currently delivers only to locations where its services are available.
The list of serviceable areas may be expanded, modified, or discontinued at any time without prior notice.
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3. Delivery Hours
Orders are delivered during operational hours published on the VegRat Platform.
Delivery timings may vary based on:
- Customer location
- Store operating hours
- Product availability
- Weather conditions
- Local regulations
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4. Estimated Delivery Time
The estimated delivery time displayed during checkout is only an estimate.
Actual delivery may vary due to:
- Heavy order volume
- Traffic congestion
- Weather conditions
- Public holidays
- Technical issues
- Vehicle breakdown
- Force Majeure events
VegRat does not guarantee delivery within any specific time unless expressly stated.
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5. Delivery Charges
Delivery charges are displayed before order confirmation.
Charges may vary depending on:
- Order value
- Delivery distance
- Delivery slot
- Promotional offers
- Membership benefits
- Surge demand
Delivery charges are non-refundable except where required by applicable law or where VegRat is unable to fulfill the order.
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6. Minimum Order Value
VegRat may specify a minimum order value for delivery.
Orders below the minimum value may:
- Incur an additional handling fee, or
- Not be accepted for delivery.
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7. Order Processing
Orders are processed after successful payment confirmation or order confirmation for eligible Cash on Delivery (COD) orders.
Processing includes:
- Order verification
- Inventory allocation
- Quality inspection
- Packing
- Dispatch
Once processing begins, cancellation may not be possible.
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8. Delivery Verification
To ensure secure delivery, VegRat may require:
- One-Time Password (OTP)
- Customer signature
- Photo confirmation
- Identity verification in exceptional cases
Failure to complete verification may result in cancellation or non-delivery.
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9. Customer Responsibilities
Customers must:
- Provide an accurate delivery address.
- Share a valid mobile number.
- Be available to receive the order.
- Verify the order at the time of delivery whenever possible.
VegRat shall not be responsible for delays caused by incorrect customer information.
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10. Failed Delivery Attempts
Delivery may fail if:
- The customer is unavailable.
- The delivery address is incorrect or incomplete.
- The customer's phone is unreachable.
- Entry to the premises is denied.
- The order is refused by the customer.
In such cases, VegRat may cancel the order and deduct applicable delivery or handling charges where permitted.
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11. Partial Deliveries
If some items become unavailable after order confirmation, VegRat may:
- Deliver available items,
- Cancel unavailable items, and
- Refund the amount paid for unavailable items.
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12. Delivery Delays
VegRat is not liable for delays caused by circumstances beyond its reasonable control, including:
- Natural disasters
- Floods
- Heavy rainfall
- Government restrictions
- Curfews
- Strikes
- Road closures
- Technical failures
- Public emergencies
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13. Inspection at Delivery
Customers are encouraged to inspect the order at the time of delivery.
Any issues such as damaged packaging, missing items, or incorrect products should be reported through the VegRat app or Customer Support within the timelines specified in the Refund & Return Policy.
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14. Ownership & Risk
Ownership and risk of products pass to the customer upon successful delivery to the provided address.
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15. Contactless Delivery
Where available, customers may choose contactless delivery.
The order will be considered delivered once it is placed at the agreed safe location and delivery confirmation has been completed.
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16. Delivery Restrictions
VegRat reserves the right to refuse or suspend delivery:
- In unsafe locations.
- Where delivery personnel face security risks.
- During emergencies or government restrictions.
- In areas temporarily declared non-serviceable.
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17. Policy Changes
VegRat reserves the right to modify this Shipping & Delivery Policy at any time. The latest version will always be available on the VegRat website and mobile application.
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18. Contact Information
VegRat
Operated by Veggies Services Enterprises
Email: support@vegrat.com
Website: https://vegrat.com
Customer Support: Available through the VegRat mobile application and official customer support channels.