Refund & Return Policy
VegRat Refund & Return Policy
Effective Date: 21 July 2026
This Refund & Return Policy applies to all purchases made through the VegRat mobile application, website, and other official ordering channels operated by Veggies Services Enterprises under the brand name VegRat.
By placing an order, you agree to this Policy.
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1. Our Commitment
VegRat is committed to delivering fresh, high-quality products. If you receive an incorrect, damaged, expired, or missing item, we will make reasonable efforts to resolve the issue through a replacement, refund, or store credit, subject to this Policy.
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2. Products Eligible for Refund or Replacement
You may request a refund or replacement if you receive:
- Wrong product delivered.
- Damaged product.
- Expired product.
- Missing item.
- Leaking or broken packaging.
- Rotten or spoiled fruits and vegetables.
- Product significantly different from what was ordered.
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3. Fresh Fruits & Vegetables
Since fresh fruits and vegetables are natural agricultural products:
- Minor variations in size, colour, shape, weight, or ripeness are normal and are not considered defects.
- Refunds or replacements will only be provided if the product is spoiled, rotten, contaminated, or unfit for consumption at the time of delivery.
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4. Products Not Eligible for Return or Refund
Refunds or returns will generally not be accepted for:
- Products consumed or partially used.
- Items damaged after delivery due to customer handling or storage.
- Perishable products reported after the claim window has expired.
- Orders with incorrect delivery details provided by the customer.
- Dissatisfaction due to natural variations in fresh produce.
- Products purchased under "Final Sale" or "Non-Returnable" promotions.
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5. Claim Window
To help us resolve issues quickly, customers should report problems:
- Fresh Fruits & Vegetables: Within 6 hours of delivery.
- Dairy, Frozen & Bakery Products: Within 12 hours of delivery.
- Packaged Grocery, Personal Care & Household Products: Within 24 hours of delivery.
Claims submitted after the applicable time may not be accepted.
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6. Proof Required
To process a claim, VegRat may request:
- Clear photographs or videos of the product.
- Images of the packaging and invoice.
- Order ID.
- Description of the issue.
Failure to provide reasonable proof may result in rejection of the claim.
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7. Refund Process
After verification, VegRat may provide one of the following:
- Full refund.
- Partial refund.
- Product replacement.
- Store credit or VegRat Wallet credit.
The resolution method will depend on the nature of the issue.
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8. Refund Timeline
Approved refunds are generally processed as follows:
- UPI: Within 1–3 business days.
- Debit/Credit Card: Within 3–7 business days.
- Net Banking: Within 3–7 business days.
- VegRat Wallet: Usually within 24 hours.
Actual credit timelines may vary depending on the payment service provider or bank.
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9. Order Cancellation
Customers may cancel an order only before it has entered processing or packing.
Once an order has been packed, dispatched, or assigned to a delivery partner, cancellation may not be possible.
VegRat reserves the right to refuse cancellation requests after order processing has begun.
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10. Missing Items
If any item is missing from your order:
- Report the issue within 24 hours of delivery.
- After verification, VegRat will either deliver the missing item, provide a refund, or issue store credit.
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11. Damaged Packages
If you receive a visibly damaged package, please:
- Check the contents immediately.
- Report the issue through the VegRat app or customer support within the applicable claim window.
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12. Failed Deliveries
Refunds may not be applicable if delivery fails due to:
- Incorrect address.
- Unreachable phone number.
- Customer unavailable at the delivery location.
- Refusal to accept the order.
In such cases, delivery charges or other applicable fees may be deducted where permitted.
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13. Fraudulent Claims
VegRat reserves the right to reject claims that are found to be false, misleading, abusive, or fraudulent. Repeated misuse of the refund process may result in suspension or permanent closure of the customer's account.
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14. Exceptional Circumstances
VegRat may, at its sole discretion, provide goodwill refunds or replacements in situations not specifically covered by this Policy. Such decisions are made on a case-by-case basis and do not create an obligation for future claims.
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15. Contact Us
For any refund or return request, please contact VegRat Customer Support through the mobile application, website, or official customer support channels.
VegRat
Operated by Veggies Services Enterprises
Email: support@vegrat.com
Website: https://vegrat.com
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Policy Updates
VegRat reserves the right to modify this Refund & Return Policy at any time. The latest version will always be available on the VegRat website and mobile application.